SaaS provider, iCIMS, launches a new Customer Care Site

iCIMS, the second biggest supplier of Software-as-a-Service(SaaS) talent acquisition solutions, declared today the official launch of an incredible new Customer Care Site. After a much expected exposing at this year's SHRM meeting in San Diego, iCIMS has released its Customer Care Site (CCS) to the whole HR community. From thought inciting webinars and white papers to interactive forums, coaching videos and user guides, the Customer Care Site is meant to maximise iCIMS ' user interaction and professional development among the HR community. iCIMS' CCS provides users with an all-encompassing data center as well as an interactive networking forum to pose user questions, share best practices, offer suggestions and more.
The CCS also provides direct accessibility to unlimited instructional and coaching resources, including an intensive online library of multi lingual coaching videos, system use and best practices coaching documents specified by user access level, exclusive white papers, and base lining reports. User coaching schedules and registration info is also made public on the CCS to permit platform users to take part in the sessions that are most applicable to their unique wants. The CCS will also make it increasingly easy for iCIMS clients to share feedback with developers and make recommendations for the imminent platform road map.
The Idea Storm section of the CCS asks users to vote on the features that they might most like to see included in the approaching release. iCIMS always considered its users to be its best engineers and the new Idea Storm section of the CCS enables developers to better leverage customer recommendations. From the time of incorporation in the year 2000, iCIMS has made customer support an important element of the firm's overall customer experience. iCIMS provides dedicated, multi-tiered support for all users, available twenty four hours per day, five days every week. Clients also exploit virtual and onsite sessions, user-propelled support forums, a preferential partnership programme and now a powerful Customer Care Site available to HR execs across the planet. iCIMS recognizes the seriousness of a powerful training routine and as a consequence boasts near perfect user adoption rates. iCIMS ' call to make the CCS an open, available community on the internet is unique in the business and it underlines the corporation's confidence in delivering an unique experience to its users across more than eight hundred customer affiliations.
By opening up the site, its players, and their feedback to the world, iCIMS is exposing complete transparency in that experience for everyone to see "We are extremely proud to launch iCIMS' new Customer Care Site", expounded Adam Feigenbaum, Chief Operating Officer, iCIMS, "In addition to being an extensive knowledge center, this cutting edge Customer Care Site will enable iCIMS users and HR professionals around the world to network and share best practices."
"We're proud to share client feedback and encourage our customers to openly discuss their experiences with iCIMS through this portal. Our employees see this as an exciting challenge to show the HR community our ability to rise above industry expectations by boldly standing behind our claim that the iCIMS Customer Experience is second to none. This Customer Care Site will illustrate that the claim is reality and we're excited to demonstrate that publicly."